AI & Data
AI Chatbots & RAG in Singapore
We build AI chatbots that answer from your actual documents — policies, product manuals, SOPs, price lists — instead of guessing. Using retrieval-augmented generation (RAG), the bot cites what it knows and stays grounded in your content, so customers and staff get trustworthy answers around the clock. It's the same approach behind Destiny Compass, one of our own live products, applied to your knowledge base.
💡 Custom work may be up to 50% EDG-supported, subject to Enterprise Singapore approval — check your eligibility.
For businesses fielding repetitive customer questions or internal knowledge requests — support teams, service desks, and operations where the answers already live in documents nobody has time to search.
Everything you get, handled by one team.
Knowledge ingestion & indexing
We securely ingest your documents, FAQs, policies and product data, chunk and embed them into a searchable index so the bot always answers from your source of truth.
Retrieval-augmented answering
Every response is grounded in retrieved passages from your content, with source references — dramatically reducing the made-up answers that plague generic chatbots.
Customer-support & internal bots
Front-of-house bots that deflect repetitive tickets, plus internal knowledge assistants that let staff find answers in seconds instead of digging through drives.
WhatsApp & web deployment
Deploy on your website, in-app, or on WhatsApp Business so customers reach the bot where they already are, with consistent answers across channels.
PDPA-safe & private options
Access controls, data handling aligned to PDPA, and private or self-hosted model options where sensitive data means your information should never leave your environment.
Handover, guardrails & analytics
Smooth escalation to a human when needed, safety guardrails on tone and scope, and analytics on questions asked, deflection rate and gaps in your knowledge base.
Outcomes, not just deliverables.
- Answer customers 24/7 without adding support headcount
- Grounded, cited answers instead of the hallucinations generic bots produce
- Staff find internal knowledge in seconds, cutting time lost to searching
- Private and PDPA-conscious options keep sensitive data under your control
The GDI Build Loop.
Discover
A free scoping call and short discovery to pin down the goal, the scope and how we'll measure success.
Prototype
We shape the solution and put a working prototype or clear plan in front of you — not a slide deck.
Build
Senior, AI-native engineers build fast, with working progress you review as we go.
Launch
We deploy, test and hand over — documented, secure, and fully owned by you.
Support
Ongoing support, iteration and optimisation as your needs grow.
Engagement & pricing
Fixed-scope projects or ongoing retainers — your choice. Retainers cover scheduled maintenance and changes, not round-the-clock monitoring. We give a clear fixed quote after a free scoping call, and you own everything we build. Eligible custom work may be up to 50% EDG-supported, subject to Enterprise Singapore approval. PSG funds only listed vendors' pre-approved products, and GDI is not listed.
Get a free quote →Frequently asked questions
How is this different from ChatGPT or an off-the-shelf bot?
Generic bots answer from general training data and often invent details. Ours retrieves from your own documents and answers only from what it finds, with references — so responses reflect your real policies, pricing and products.
Have you actually built this before?
Yes. Destiny Compass, one of our own live products, uses retrieval-augmented AI grounded in a curated knowledge base. We apply the same proven approach to your documents rather than experimenting on your account.
Is our data safe and PDPA-compliant?
We design for PDPA with access controls and careful data handling, and for sensitive use cases we can run private or self-hosted models so your content never leaves your environment. We're happy to align the setup with your data-protection obligations.
How much does a RAG chatbot cost?
It varies with document volume, channels and whether you need private hosting. We give you a fixed quote after a free scoping call, and AI projects like this are often EDG-claimable.
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