Advisory & Support

IT Maintenance & Support in Singapore

Software that ships is software that needs looking after. GDI Solutions keeps your website, web apps and IT stack secure, patched and fast under a predictable monthly retainer or an annual maintenance contract (AMC) with response-time SLAs you can hold us to. One senior-led team owns the whole surface, so nothing falls between vendors.

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Who it's for

For Singapore SMEs and lean teams running a business-critical website, portal or internal app who want a dependable partner instead of chasing freelancers each time something breaks.

What's included

Everything you get, handled by one team.

Maintenance retainers

A fixed monthly block of hours for updates, change requests, bug fixes and small enhancements, with priority triaged first and a transparent log of every change made.

IT AMC contracts & SLAs

Annual maintenance contracts covering websites, apps and supporting infrastructure, with defined response and resolution targets by severity and a named point of contact.

WordPress support & change requests

Core, theme and plugin updates, content and layout changes, staging-first deployment and rollback so updates never take your site down unexpectedly.

Monitoring & uptime alerts

Uptime, error and performance monitoring with alerting, so we usually see and act on issues before your customers or staff report them.

Security patching & hardening

Timely patching of frameworks, dependencies and servers, plus hardening, backups verification and vulnerability remediation to reduce your attack surface.

Health checks & reporting

Periodic reviews of performance, security posture and technical debt, with a plain-language report and a prioritised action list.

Why it pays off

Outcomes, not just deliverables.

One accountable partner for your whole digital stack, not a scatter of freelancers
Predictable monthly cost and clear SLAs instead of surprise emergency invoices
Faster, safer changes through staging-first deployments and rollback
Fewer outages and security incidents through proactive monitoring and patching

How we work

The GDI Build Loop.

Discover

A free scoping call and short discovery to pin down the goal, the scope and how we'll measure success.

Prototype

We shape the solution and put a working prototype or clear plan in front of you — not a slide deck.

Build

Senior, AI-native engineers build fast, with working progress you review as we go.

Launch

We deploy, test and hand over — documented, secure, and fully owned by you.

Support

Ongoing support, iteration and optimisation as your needs grow.

Tools & platforms

WordPressWooCommerceNext.jsNode.jsPHPPostgreSQLLinuxCloudflare

Engagement & pricing

Fixed-scope projects or ongoing retainers — your choice. Retainers cover scheduled maintenance and changes, not round-the-clock monitoring. We give a clear fixed quote after a free scoping call, and you own everything we build.

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Frequently asked questions

Do you support sites and apps you didn't originally build?

Yes. We start with a short technical audit to understand the codebase, hosting and risks, then propose a retainer or AMC that fits. Most handovers from a previous vendor are straightforward.

How does the retainer work if I don't use all the hours?

Retainers cover a monthly block of work prioritised by you. We keep a transparent log of time used. Policy on rollover is agreed up front so there are no surprises either way.

What response times can I expect?

SLAs are set by severity in your contract, for example urgent, high, normal and low, each with a target response and target resolution window. Critical outages get top priority.

Can maintenance be grant-supported?

Generally no. Ongoing maintenance is not what the grants are for, and PSG in any case funds listed vendors' pre-approved products rather than our work. Where support is bundled into a qualifying new build under EDG, related costs may sit inside that project. We will tell you honestly what does and does not qualify.

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