Cloud, Security & Managed IT
Managed IT Services in Singapore
GDI Solutions runs your IT so your team can run the business. From helpdesk and remote support to proactive monitoring and asset management, we keep desktops, servers and networks healthy and responsive under clear SLAs. It is senior-led support with real accountability, not a ticket queue that goes quiet.
For Singapore SMEs without an internal IT team, or lean teams that need to offload day-to-day support and monitoring. Ideal if downtime and slow response times are costing you.
Everything you get, handled by one team.
Fully-managed IT support
We own your IT operations end to end — users, devices, cloud apps and vendors — as your outsourced IT department with a named point of contact.
Helpdesk & remote support
Responsive helpdesk for staff issues with remote resolution for most tickets, and clear escalation when hands-on work is needed.
Desktop, server & network support
Setup, patching, troubleshooting and maintenance across Windows and macOS devices, servers, switches, firewalls and Wi-Fi.
RMM monitoring
Remote monitoring and management that flags failing disks, missing patches and offline services before they turn into outages.
IT asset management
A live inventory of hardware, software licences and warranties so you know what you own, what needs renewal and where risk sits.
SLA maintenance — M365 & Google Workspace
Ongoing administration of Microsoft 365 or Google Workspace — accounts, security, backup and licensing — under agreed response and resolution targets.
Outcomes, not just deliverables.
- Less downtime through proactive monitoring, not reactive firefighting
- Clear SLAs and a named contact who owns outcomes
- Predictable monthly cost in SGD with no surprise call-out fees
- A single partner for support, cloud apps and vendor coordination
The GDI Build Loop.
Discover
A free scoping call and short discovery to pin down the goal, the scope and how we'll measure success.
Prototype
We shape the solution and put a working prototype or clear plan in front of you — not a slide deck.
Build
Senior, AI-native engineers build fast, with working progress you review as we go.
Launch
We deploy, test and hand over — documented, secure, and fully owned by you.
Support
Ongoing support, iteration and optimisation as your needs grow.
Engagement & pricing
Fixed-scope projects or ongoing retainers — your choice. Retainers cover scheduled maintenance and changes, not round-the-clock monitoring. We give a clear fixed quote after a free scoping call, and you own everything we build.
Get a free quote →Frequently asked questions
Do you replace our internal IT or support it?
Either. We can be your full outsourced IT department or co-manage alongside an internal team, taking on monitoring, helpdesk overflow or specialist work as needed.
What are your response times?
Response and resolution targets are set in your SLA by priority — critical outages get the fastest response. We agree these upfront so expectations are clear on both sides.
How is managed IT priced?
Typically a fixed monthly fee per user or per device, quoted after a free scoping call once we understand your environment. No hidden call-out charges.
Can you support both Microsoft 365 and Google Workspace?
Yes. We administer, secure and back up both, and can help you migrate between them or consolidate onto one platform.
Cloud Solutions
Migrate, run and optimise cloud on AWS, Azure, GCP and M365 — one accountable partner.
Learn more →Cybersecurity
Find and fix real weaknesses — assessment, hardening and Cyber Essentials readiness.
Learn more →IT Consulting
IT strategy, digital transformation and fractional CTO — senior advice you can act on.
Learn more →